2017 Pandora's Box created by Nicola using Wix

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TERMS AND CONDITIONS

The use of services provided by Pandora's Box constitutes your acceptance of the following terms and conditions.  They take effect from the date on which you first use our website or purchase from us.

If you have any questions relating to these terms and conditions, please contact pandorasboxtruro@aol.com.

GUARANTEE

In addition to your statutory rights, all items bought in the shop are 'sold as seen'.  

All second hand trains (either bought in shop, or from our website) will be tested and in working condition before purchase and posting.

Any defects with any item that are evident immediately upon delivery are required to be reported to us within five working days of receiving the item.  

RETURNS POLICY

Returns are to be made within seven days of receipt.

Please either call into the shop or email pandorasboxtruro@aol.com to inform us of your reasons for return.  

EXCEPTIONS

The box and packaging of a collectible item is deemed to add significant value, as such this is classed as part of the product and may form the basis for a refusal for return.  Under these circumstances we may offer to repair or replace the product but not the packaging.

Our guarantee and your right to return will be null and void if the item or packaging has been interfered with or misused in any way.

Damage caused by external sources or misuse does not constitute a part of this guarantee and is therefore excluded.

The buyer assumes all responsibility when carrying out any work or modifications on an item.

Our guarantee does not cover consequential damages of any type.

POSTAGE

We always endeavour to provide the quickest and best service possible, however no guarantee is made in relation to our standard delivery.

The postage policy forms part of our Terms and Conditions and such is binding.

Postage is included in the price listed.

NON UK CUSTOMER

Non UK customers are responsible for any duty or import taxes charged by their respective Customs Service upon arrival of goods in their country.  We do not include invoices in our parcels as matter of security however we will provide them if requested to at the time of, or after ordering.  Customers should contact their respective customs service for details of any charges that may be levied, or regulations that may be applicable.  Customers who do not pay these charges may have their parcel(s) returned to us by the customs service concerned.  In the event of this happening the customer would forfeit the postage paid and would be liable for a second postage if they would like the parcel(s) to be re-sent.

PRICING POLICY

The price you pay will be the current price advertised on www.pandorasbox.co.uk excluding any items that have been priced in error.  In the event these circumstances occur you will be notified before any price adjustments are made and given the option to accept or reject the revised order.

COLLECT IN STORE

You are able to collect items ordered direct from the store - Pandora's Box, Unit 50a, Pannier Market, Lemon Quay, Truro, TR1 2LW.

The customer must bring a copy of the order with them.

Customers must come and collect the order within five days.  At which time the 'inclusive postage' will be refunded in cash.

If after five days the items has not been collected, we will then dispatch the parcel to the payment address.

REFUNDS

Any refunds will be issued to the payment method that was used to purchase the goods, usually on the day the item arrives back with us.  Once refunded the issuer may take between 7 - 10 days to process the money back into your account.

Refunds will not be issued for any damages incurred by the buyer following receipt of the goods.

Non-UK customers may be charged a conversion fee for any refunds processed into their account.  Pandora's Box cannot accept any liability for these charges.

PRODUCT DESCRIPTIONS AND IMAGES

We make every effort to ensure that product descriptions and the related images are correct, however in some cases we may use a stock image of the item, or accidentally list a picture of a different item.  Due to this, all images should be treated as being for illustration purposes only, it is the customer's responsibility to verify that the product description is correct for the item they are ordering.

ORDER ACCEPTANCE

All items, offers, specifications and prices are correct and believed in good faith at the time of quotation, but may change due to circumstances beyond our control.  Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order.  It is the customer's obligation to check when ordering that the quantity and description of the items ordered is correct.  This can be done by viewing your online account or the order confirmation email that is sent to the registered email address.

ORDER CANCELLATION

Customers have the right to cancel any order before it has been despatched.  This is done by sending us an email.  In the event a customer wishes to cancel an order after it has been despatched, the customer has to return the item to us within 14 days of receiving their parcel.